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Customer Care Policies & FAQ

If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalised in any way and it is sent back within 15 days of purchase.
Your returned items must be sent back in their original condition & packaging; please ensure you package your return to prevent any damage to the items or boxes.

If you wish to return goods for an exchange or refund please fill in the customer returns form with your return request which will be dealt with when your return is received.

Please send the goods back in their original packaging with a courier of your choice, Please note that we do not offer a free returns service and the goods are your responsibility until we receive them back. Please send the goods back in their original packaging with a courier of your choice, please also note that any original postage costs paid are non refundable on exchanges or refunds.

Please email shop@keeperdirect.ca for any customer service needs. Your email will be responded to within 24 hours or less.